thefireplaceinstallers/beware of cowboys

The building and plumbing trade is often portrayed in a bad light (sometimes fully justified) but it should be recognised there for every 'cowboy' there are numerous reputable companies. TV programmes such as Rogue Traders do a good job highlighting 'cowboys' but it should also be remembered that showing reputable companies would not make good viewing. To protect yourself against 'cowboys' there are some simple rules:-

Never be tempted to use companies that knock on your door as they were "in the area and noticed you need work doing". The chances are you don't need the work and will be ripped-off.

Never allow anybody into your property without checking their identity. It is a legal requirement that all Corgi engineers carry their ID cards at all times. Do not be afraid to ask to see it.

Always clarify whether the price you have been given is an Estimate or a Final Price. Estimates have a nasty way of increasing.

Never pay in full upfront unless you have the companies address (not a PO Box) and contact details and are given a signed receipt. If you are paying upfront, Pay by Cheque so you have proof.

Never pay for work that you have not authorised. If additional work is required any reputable company will explain what it is and agree a price before carrying it out.

Always ask for a Schedule of Work where terms of payment are agreed and signed by both parties.